Client Service

You want to check your account balances online, but you also need someone to pick up the phone when you call. Our exceptional client service combines the convenience of technology with a human touch.

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Responding to Your Needs

Whether you have a question about your portfolio’s performance or just need a hand with some routine paperwork, our advisors and support team are ready to help.

  • We respond to your emails and phone calls promptly.
  • No one loves paperwork, but our client services team ensures it is handled efficiently and accurately.
  • We treat your correspondence and documents with the utmost discretion and confidentiality.

Communicating Regularly

You’re more likely to enjoy financial success when you’re engaged with the planning process. We do our best to keep you on the right path with clear communication and regular updates.

  • We meet with you annually to update your plan and review your portfolio’s performance.
  • We schedule more focused discussions as needed, such as insurance reviews or estate planning updates.
  • We follow up throughout the year to ensure time-sensitive tasks are completed.

Accessing Your Accounts

Our clients can use two distinct platforms to view their accounts online. Each one has different features, and together they help you see both the big picture and the finer details of your investments.

  • The PWL Wealth Centre offers a comprehensive overview of your investments, including your total portfolio value and asset allocation. It also allows us to share documents conveniently and securely.
  • MyPortfolio+ is provided by our custodian, National Bank Independent Network (NBIN). It offers more detailed information, such as transaction histories and intraday pricing.
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Meet Our Team

PWL Capital’s Bender, Bender & Bortolotti team will work hard to ensure you reach your financial goals by combining disciplined portfolio management, ongoing planning, and a commitment to attentive service.

How We Add Value

Investment performance gets all the headlines, but it’s only part of an exceptional client experience. Our team also focuses on the less glamourous but equally crucial administrative tasks. Because our clients know their affairs are being meticulously managed, they have more freedom to enjoy their financial success.

Investment performance gets all the headlines, but it’s only part of an exceptional client experience. Our team also focuses on the less glamourous but equally crucial administrative tasks. Because our clients know their affairs are being meticulously managed, they have more freedom to enjoy their financial success.


Performance Reporting

We report your portfolio’s time-weighted rate of return so you always know exactly how your investments have performed.

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Benchmarking

We benchmark your returns against market indexes to provide transparent and reliable insights into your investment performance.

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Recordkeeping

We accurately track the adjusted cost base (ACB) of your holdings, ensuring you pay no more than your fair share of taxes.

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Tax Packages

When tax season comes around, we collect all of the slips and reports you need and deliver them efficiently to you, or to your tax preparer.

Other Services

Our team’s focus on exceptional service—both client-facing and behind the scenes—allows our advisors to devote their energy to managing your portfolio and designing custom financial plans.

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Investment Strategy

We use a traditional indexed approach that offers the broadest diversification while keeping your costs and taxes as low as possible.

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Financial Planning

Your portfolio is just a tool for reaching your financial goals. We focus on your personal objectives, whether that’s building a savings plan, paying off debt, or drawing down your nest egg in retirement.

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Ready to work with us?

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In order to keep our fees low and our service level high, PWL’s Bender, Bender & Bortolotti team is only able to work with clients with household accounts totaling $1 million or more. If you do not meet our minimum, please visit the Canadian Couch Potato and Canadian Portfolio Manager websites for a host of resources that we offer for free to all investors.